The www.topnets.ie website (the “website”) is operated by Sár-Eangacha Teoranta, trading as Top Nets and registered in Ireland as company no. 590495. Sár-Eangacha Teoranta shall in this Privacy Policy be referred to as “we”, “us”, “our”, the “Company” and “Top Nets”. We have created this Privacy Policy in order to demonstrate our firm commitment to your privacy when using our services. The following discloses our information gathering and dissemination practices relating to this website. In order to fully understand your rights when using this website, we encourage you to read this Privacy Policy and to consult our Cookie Policy and our Terms of Sale (the “Terms”).

Each time you use this website you will be bound by the then current Privacy Policy. This Privacy Policy (together with our Cookie Policy, our Terms of Sale and any other documents referred to) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

We may be required to change this Privacy Policy from time to time so we also ask you to check it each time you visit the website to make sure you are aware of the latest version. You may be assured, however, that any amendments to this Privacy Policy will continue to be in accordance with the provisions of the Data Protection Act 1988 and 2003.

For the purpose of the Data Protection Acts 1988 and 2003, the data controller is Sár-Eangacha Teoranta trading as Top Nets of Upper Cappagh, Teelin, Carrick, Co. Donegal, F94 P788, Ireland. Should you have any concerns regarding this topic, please do not hesitate to contact us.

Additional information on your privacy is available from the Irish Data Protection Commissioner at www.dataprotection.ie.

1. What information do we collect?

  • We collect information from you when you register on our website, place an order, submit a form through our website or respond to our marketing or other e-mail.

  • When placing an order or registering on our website, we may ask you for your name, e-mail address, postal address, telephone number and payment details such as credit card information. You can, however, visit our site anonymously.

  • We use cookies to aid the function of our shopping cart and to gather information about visitors browsers and browsing behaviour. Please refer to Section 4 below for information about cookies in use and how we use them.

2. How do we use your information?

We may use the information we collect from you in the following ways:

  • To tailor the website experience to deliver the product offerings and content in which you might be interested.

  • To allow us to respond to your customer service requests efficiently.

  • To quickly process your transactions.
  • If you have subscribed to our newsletters, we may send you occasional e-mails. You can opt-out of receiving these at any time you wish by referring to Section 6 below. Visitors and customers will be asked if they would like to be registered on our email list when interacting with our website or when placing an order. All our e-mail newsletters will include a URL where you can manage or remove your subscriptions.

3. How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Any information you submit to us is contained behind secured networks and is only accessible by a limited number of company personnel who have monitored access rights to our systems and who are required to keep information confidential.

Our entire website is delivered over HTTPS, secured via TLS and hardened with HSTS. This adds an additional layer of protection as all information you may send through our contact forms or checkout pages is encrypted and protected from eavesdropping. Our website and all associated information is hosted on a dedicated web-server running in a secure data-centre in Dublin, Ireland. You can read more about the efforts our compute provider take to secure their data-centres, systems and networks here.

All debit / credit card information you provide through our checkout is securely and independently processed by our payments provider Stripe. At no point during or after the transaction do we receive or store your card number, expiry date or CVV, our payments provider simply informs whether or not the payment was successful. In most instances, our payments provider can securely return to us the type of card used to complete a transaction along with the last 4 digits of the card number (e.g. Visa Debit: **** 1234). For your convenience and piece of mind, we may display this information on your orders dashboard, on your electronic payment receipt and on any confirmation emails relating to your order. Additionally, you may be offered the option to save your card details to your account during checkout. Again, this feature is provided, managed and secured by Stripe and we do not store this information on our own systems, nor do have access to it. You can read more on our payments provider’s security practices here

4. Do we use cookies?

We use cookies to aid the function of our shopping cart and to gather information about visitors browsers and browsing behaviour. For more details on our use of Cookies, please review our Cookie Policy

5. Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on the 01st August 2017.

6. How can you opt-out, modify or remove information you have provided to us?

You can modify your subscription to our e-mail newsletter by logging in and navigating to “My Account > Subscriptions”. You will also find a URL at the footer of all our e-mail newsletters allowing you to modify your subscriptions to our e-mail lists.

To request the closure of your online account and the removal of associated information from our systems, you can either login to “My Account > Account Details > Close Account” or you can request this by emailing us directly at support@topnets.ie. We will remove your name, email, mailing addresses and any passwords from our database. Please note however that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

7. Third party links

To assist and support the customer, we may include URL’s to the websites of third-parties on our website. These linked websites have separate and independent privacy policies to ours and we therefore have no responsibility or liability for the content and activities of these linked websites. Nonetheless, we seek to protect the integrity of our site and we test and audit all third-party URL’s prior to publishing them on our website with ongoing testing and auditing to ensure continued compliance. We welcome any feedback about these linked websites, including if a specific link does not work. Links to external third party websites will be suffixed with an external link icon to allow ease of identification.