Our Returns Policy ensures that in the event you are not entirely satisfied with our product, we’re available and willing to resolve whatever issue you may be experiencing.
We ask you to familiarise yourself with the process detailed below to allow us to handle your query efficiently
- If your ordered Goods are damaged or are unsatisfactory, we must be notified immediately upon receipt and, in any case, within no more than 7 days of receipt.
- Please notify us by email or in writing detailing the condition of the Goods and reasons for requesting a return. We will promptly respond to whether the problem can be resolved or advise you to return the Goods. Contact should be made by email to the following email address within the time period specified above:
- Return Goods must be in the same condition which the Buyer had received them, the return Goods must not be used or modified.
- All returned Goods must be sent to the following address and contain proof of purchase and reasons for return. They must arrive at this address within 14 working days of confirmation of return.
- All agreed returns will be refunded in the currency purchased via the Website, to the value of the Goods at the time of purchase.
- The return postage cost must be paid for by the Buyer unless otherwise agreed between Buyer and Seller prior to return.
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